The Marketplace has a “no questions asked return and refund policy” which entitles all users who have purchased a product on the Marketplace to return the product at the time of delivery if they are not satisfied with the quality of the product.
Return Policy: If you want to return a product, please keep the product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact.
Non-returnable products information visible in the product info/description section on the website/app: A few products may not be eligible for return and will be marked “Non-returnable” on the product details page.
In case you are not available at delivery to check the quality of the product(s), you may raise a complaint within 24-48 hours of delivery. Similarly, in case any product is not delivered at the time of delivery, you may raise a complaint within 48 hours of delivery.
To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
You may request for a refund/replacement within 7 days of delivery, for Electronics and Cookware products with all original tags & packaging intact in case of any quality issues. It is also requested that a user should check if the product seal is intact (i.e. not broken) while accepting the order to avoid any kind of damage related complaints post delivery.
Further, it is clarified that for electronic and cookware products, no returns shall be accepted post 7 days of delivery and the user should get in touch with the Brand/Manufacturer with original invoice given at the time of delivery from Beatrix.
Please note: Few items listed may or may not carry a seller warranty to which Beatrix will support basis return policy.
Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund as Beatrix Cash in the Beatrix wallet or the refund can be credited in any bank account via NEFT (for which the User shall have to share the bank details).
For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
All refunds shall be made in Indian Rupees only.
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